Care

 

 

 

 

• Do you have references?

We have excellent references from well known commercial clients and residential customers.

 

• What time are cleaning services available?

Our hours are 24hrs a day, 7 days a week; you name the place and time.

 

• Do I need to be at the facility or home?

It is your choice. Many of our customers prefer to give us a key to enter their facility after hours. Alarm systems can either be left off or you can give us entry/exit codes. Residential customers can leave a key request at the leasing office or can arrange to meet the cleaners at their home.

 

• How do I pay for services?

Our hourly fee varies according to the nature of the assignment. When you contact us we ask you relevant questions and arrange a visit to conduct a free site survey. After the site survey (which we can usually conduct within 24 hours of contact) you can be guaranteed a very competitive price.

Commercial and Residential customers may pay by cash, check or bank transfer. Payment is due when services are rendered for residential customers.

 

• How will I know when to expect my services?

You will be entered into our computer with a specific cleaning schedule and you can call us to notify us of changes or special attention items.

 

• Is your cleaning staff trained and supervised?

Our cleaning staff is trained before they’re permitted to enter your facility. Training continues as we learn about new products/methods and to reinforce prior training. Each staff includes a Team Leader to see that cleaning tasks are correctly completed.

 

• Do you clean computers and hardware?

Yes, we do! You can request your hardware to be cleaned when booking a deep office clean, as part of our regular cleaning service or you can book it as a one-off. We’re happy to clean computer monitors, keyboards, mouse, CPU units, fax, copiers, printers etc.

 

• What happens if I am dissatisfied with the cleaning service?

In the very unlikely event of dissatisfaction, you only need to call our 24 hours help desk and you are guaranteed an immediate response from the area Quality Control & Assurance Manager who would put things right. We’d also re-do the job at no cost.

 

• When & how can I contact you?

You can contact us on + (1) 678-607-5882 (office) / + (1) 404-957-5882 (cell), 7 days a week, and one of our controls staff would be happy to help you. You can also write to us: Email empathycleaning@gmail.com 

 

 

 

 

• How qualified are the Care Managers / Specialists?

Often times, an agency will simply hire someone without much experience and even less credentials. Reputable agencies have requirements for levels of experience and certification. Empathy Senior Care requires Care Managers / Specialists to be thoroughly trained and certified through a recognized program. All CNA’s are state certified and oriented to the agency’s policies and procedures.

 

• Can the agency provide references from past and current clients?

We will provide a list of references of our past and present clients, on request. We will provide testimonials from more recent jobs to get a good sense of how we do business and what you can expect from our service.

 

• Will the same Care Manager / Specialist come to the client’s home on a regular basis?

It is difficult to receive good care if different people show up every week. At Empathy Senior Care we insist of continuity of care and carefully match each client with the proper Care Manager / Specialist.

 

• What procedure is in place to handle emergencies?

Emergencies do happen and at Empathy Senior Care we have policies and procedures in place to deal with emergencies if they do occur. Our Care Managers / Specialists are thoroughly trained in how to respond to serious situations.

 

• Can the agency provide printed materials describing service rates and fees?

YES! We provide detailed, carefully considered materials; including rates, minimal hourly requirements and billing cycles.

 

• What time are care services available?

Our hours are 24hrs a day, 7 days a week; you name the place and time.

 

• Do I need to be at a facility or home?

It is your choice!

 

• How do I pay for services?

Our hourly fee varies according to the nature of the assignment. When you contact us we ask you relevant questions and arrange a visit to conduct a free assessment. After the assessment (which we can usually conduct within 24 hours of contact) you can be guaranteed a very competitive price. Clients are billed weekly and may pay by cash, personal check or bank transfer.

 

• What happens if I am dissatisfied with the care service?

In the very unlikely event of dissatisfaction, you only need to call our 24 hours help desk and you are guaranteed an immediate response from the area Quality Control & Assurance Manager who would put things right.

 

• When & how can I contact you?

You can contact us on: + (1) 678-607-5882,  24 hours a day, 7 days a week, and one of our controls staff would be happy to help you. You can also write to us: Email empathyseniorcare@gmail.com