We conduct ourselves professionally, honestly and with integrity...
Empathy Group Inc. is the umbrella company of Empathy Senior Care LLC and Empathy Cleaning Specialists LLC, based in Atlanta, Georgia, USA. The companies are specialized in non-medical healthcare and domestic & commercial cleaning. Founded in January 2000, Empathy Group Inc. is a totally independent, private-owned and maintained first class rated contract service. Our aim is to deliver consistent high quality services to our customers by well-recruited, well-trained and highly motivated staff. Our longevity and the respect we get within our industry is due to us listening to and tailoring our services around the customers' needs, and to our dedicated team knowing the market we are in inside out.
Our Staff
Our specialists are handpicked to match each specific field so as to ensure a high level of customer care delivery. Every member of our team is constantly and confidently developing and nurturing close working relationships with our customers and going the extra mile for them. Our Specialists are friendly, presentable, punctual and helpful. They have a wealth of experience dealing with documentation and procedures and an extensive knowledge of USA working regulations and laws. All our staff have the skills and experience to carry out your work requirements in a professional, efficient and friendly manner. We have built a solid reputation based on integrity and our key objective is delivering a professional and high quality reliable service at competitive and cost effective rates.
Our Services
With today’s demands on businesses and our clients’ reliance on the best but cost effective services, we will continue to look into the future and improve upon our already excellent service and standing. The group is made up of companies specializing in various fields of service:
> Empathy Senior Care – USA ~ (Health & Social Caregivers for seniors)
> Empathy Cleaning Specialists - USA ~ (Domestic & Commercial Cleaners)
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The basis of our business is to serve the needs of families and clients with quality services, due to today’s demands on businesses and our clients’ reliance on cost effective healthcare and cleaning services. Over the past years, we have stayed ahead of changing lifestyles by focusing on the tremendous growth in the Care and Cleaning industries, because we are committed to making a difference. We know the long term success of our business depends on the quality of service and cost effectiveness we provide for our customers and that is why we are committed to the continual improvement of our services.
Essential Criteria
A 'proactive' rather than 'reactive' approach towards our customer / client is what we offer. We have built a solid reputation based on integrity and our key objective is delivering a professional and high quality reliable care and cleaning services at competitive and cost effective rates. To achieve the main objectives and level of service required we identified the following criteria:
• The recruitment and retention of well trained, motivated, experienced and smart staff (between the ages of 20-60 years) with a high level of inter personal skills that are fluent in English and other local languages.
• Document contract monitoring and liaison with all staff on site and clients on a regular basis.
Customer Care
We strongly believe that customer care is the highest of priorities and we firmly believe that each client should receive the highest levels of attention, courtesy, efficiency, good manners and a high quality service. We are extremely committed to the belief that our clients expect and deserve the highest possible levels of customer service and that every member of this company shall conduct themselves professionally and with the utmost honesty and integrity, thereby continuing our pursuit of excellence. Total customer satisfaction at all times is achieved by providing cost-effective services without compromising the high standards we have set ourselves, which our customers recognize. We contract nothing but professional, honest and reliable drivers and staff, who continually strive to deliver exceptional customer service that is second to none and maintain the reputation of being there on time, every time!
Our Mission
Our mission is to gain loyalty & trust with our customers and clients by maintaining the highest standards of professionalism and continually striving to exceed the expectations of all those we come into contact with. We will continue to operate quality assured care and cleaning services capable of efficiently and cost effectively meeting the quality needs and expectations of customers. Empathy Group Inc. will continue to look into the future confidently and improve upon its already excellent service and standing. We aim to provide a quality service unrivaled by our competitors to keep your business and goods running smoothly. Honesty, hard work and outstanding service is our commitment to you!
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The road to success
The road to success is always under construction! We at Empathy Group Inc. aim to provide a quality service unrivaled by our competitors, to keep you happy and satisfied. Our longevity and the respect we get within our industry is due to us listening to and tailoring our services around the customers' needs, and to our dedicated team knowing the market we are in inside out. Our customers are safe in the knowledge that our commitment to professionalism, whilst providing a personalized and dedicated service, allows them to trust their loved ones, homes and place of business are in safe hands, at all times.